CAMPING/FLOATING/AERIAL PARK:All cancellations or changes must be made at least (8) days prior to your scheduled arrival date in order to receive a refund, minus a $25.00 service fee, per site, per vessel. Any cancellations in part or in whole made within the (7) days of your scheduled arrival date will become NON-REFUNDABLE.
LODGING:All cancellations or changes must be made at least (15) days prior to your scheduled arrival date in order to receive a refund, minus a $75.00 service fee, per unit. Any cancellations in part or in whole made within the (14) days of your scheduled arrival date will become NON-REFUNDABLE.
CANCELLATIONS FOR SPECIAL EVENTS CAMPNG AND LODGING: All cancellations or changes must be made at least (31) days prior to your scheduled arrival date to receive a refund. Any cancellation in part or whole, within (30) days of the arrival date is NON-REFUNDABLE.
Camping Event Cancellation Service Fees: $50.00, per package | Lodging Event Cancellation Service Fees: $100.00, per package
CANCELLATIONS FOR CATERING EVENTS: All cancellations or changes must be made at least (15) days prior to your scheduled event date in order to receive a refund, minus a $100.00 service fee. Any cancellations in part or in whole made within the (14) days of your scheduled event date will become NON-REFUNDABLE.
12:00 PM Begins Check-In for all camping / lodging special event reservations, on the day of your scheduled date of arrival; so that our floaters can get on the water efficiently, and we can have the site prepared for you. If you go to the site or check-in early, additional fees may be charged—if the unit or site is even available.
11:00 AM or Earlier is Check-Out on the date of your departure. If you wish to stay additional nights, based on availability, please visit the Meramec Mercantile office to pay for the site.
Quiet Hours—1:00 am – 7:00 am.
Management reserves the right to make site changes or to ask unruly guests to leave.
Please be sure to read ALL Floating Policies before confirming.
If you plan to lodge at Ozark Outdoors please be sure to read ALL Lodging Policies before confirming.
If you plan to camp at Ozark Outdoors please be sure to read ALL Camping Policies before confirming.
Only numbered campsites & lodging units will be guaranteed a fire ring & picnic table.
Rain or Shine events—absolutely NO rainchecks or refunds will be offered.
No rainchecks: lodging, camping, catering or special events.
Floating: It must be raining consistently between 8:00AM-Noon at Ozark Outdoors Resort in order for us to issue a rain check good for one year. NO CASH, CREDIT, or CHECK REFUNDS will be issued if rain stops before noon. Floating will go on.
Aerial Park: If there is light rain, the course can be operational. If there is lightning within a 20 mile radius we cannot open the course. We will bring the group down to wait out the storm, or we may issue a raincheck good for one year.
Rain or Shine events—absolutely NO rainchecks will be offered.
Participants must be ages 6 or older; anyone under the age of 16 must be accompanied by an adult on or below the course. Each participant must have a minimum 60″ vertical reach when standing flat-footed. Each participant must weigh no more than 265 lbs. (pass or fail scale will be available)
The Floating Treetops Aerial Park is operational in and during light rain. If there is lightning within a 20 mile radius we cannot open the course. We can bring the group down to wait out the storm, or we can issue a raincheck good for one year.
Group minimum is 4 reservations.
Other general guidelines:
May NOT be under the influence of mind altering substances (Drugs or Alcohol)
Wear appropriate clothing for adventure
Must wear closed-toed and closed-heel shoes
Long hair must be pulled back and secured
Remove all dangling jewelry, rings, and piercings that may present a hazard
No candy, gum, or other choking hazards
Must comply with all safety instructions and operational policies
Must participate voluntarily and sign release waiver
Health and medical conditions that restrict participation. Examples: pregnancy, spinal injury or weak spine, and heart condition
Course will close during inclement weather (lightning, high wind, rain, and snow)
Course Specific Requirements:
Everyone must complete a beginner course before they can move to another level
Course managers may choose to further restrict access to Advanced/High Difficulty Routes
One person on an element & two people on a platform at a time
Do NOT exceed more than four people on the bridge at the same time (3 guests & 1 guide)
Horseplay is prohibited on the course
Relatives of participant & observers must wear a helmet if under the course
Management reserves the right to refuse service to any person for any reason
Linens are included in all lodging units. Linens include sheets, blankets, pillows, towels and washcloths. Linens are provided based on the number of people per reservation. Dirty linen sets may be traded for a clean set at no charge every 2 days of your reservation. If you are in need of more linen sets, additional fees will apply.
Kitchenware is included in the Cedar Ridge and Meramec Valley Chalets, and the Grande Suite. This includes pots, pans, plates, cups bowls, cooking and eating utensils.
Kitchenware is notincluded in any cabin or motel room. Please make arrangements to bring these with you or visit the Meramec Mercantile for supplies.
Yes! We welcome pets to Ozark Outdoors Resort. We ask that pets be on a leash at all times. Pets shall never be left alone at campsites, in RVs, vehicles, or in lodging units. A kennel, or other comfortable place for your pet should be brought for each pet.
Please do not leash or chain your pet to any boat, tree, or grill unit.
Pets are allowed on rafts, please trim nails prior to boarding. Make sure their nails are smooth. Any damages will be your financial responsibility.
Please respect others and make sure your pet is properly trained to prevent them from being a nuisance.
Housetrained pets are welcome in our Pet Friendly lodging units. The pet fee for all Pet Friendly lodging units is $50 + tax (per pet and is non-refundable). Costs of damages will be charged to reservation owner in addition to basic pet reservation fees if necessary. Pets are not allowed in the following units: Deluxe Kozy Kabins (21-28), Cedar Ridge Chalet (2A & 2B), or the Grande Suite.
Visit us in the Meramec Mercantile for your pet needs: food, leashes, doggy bags and toys.
Management reserves the right to remove pets and their owners for inappropriate behaviors, especially if they disturb or endanger other guests.
Early check-in for lodging and camping depends on whether or not the site or unit was rented the previous night and if it is guest ready. Guests must call ahead to verify their site or unit is ready for early check-in.
***There will be a fee for arrivals prior to the normal check-in time.***
Check-in for lodging and camping begins at 3:00pm every day and ends at close of business (on busy weekends we will have after hours security to help you check-in and find where you are going – during the week please make arrangements if you are arriving after business hours).
FLOATING: Please arrive 45 minutes prior to your scheduled floating departure time to check-in and finalize paperwork.
Campsites vary in size. The number of tents that fit will depend on the size of your site. While there are no restrictions to the number of tents you can have on your campsite, please be considerate of neighbors and do not cross over into someone else’s campsite.
Check-In for your Meramec River, Huzzah River, or Courtois River float begins as soon as the Meramec Mercantile opens on the day of your scheduled Missouri float trip.
As a courtesy to other floaters, please arrive 45 minutes prior to your scheduled float trip departure time to get checked-in and to the float trip boarding location, so other guests do not have to wait.
Management reserves the right to make boat changes, move float locations, or to ask unruly guests to leave.
Pets are allowed in our boats, NOT tubes, please keep nails clipped.
Do NOT tie animals of any kind to boats. Abuse of animals may result in fines and/or imprisonment.
Most float trips leave on top of the hour, for efficiency, and to maintain our STAY Green efforts. Please arrive at least 45 minutes in advance to complete necessary documentation.
All floaters must sign a release of liability waiver to receive their ticket for a river trip. NO float ticket will be issued until ALL signatures have been documented for the float ticket. Anyone 18 and up can sign for themselves, parents and guardians will sign for minors.
Only the reservation holder will be issued the float ticket, unless they have specifically given store staff an alternative name to issue the float ticket to.
Children 7 and under are required to wear a Coast Guard approved Personal Floatation Device. We strongly recommend children 12 and under wear Coast Guard approved PFD’s at Ozark Outdoors Resort.
Damage to watercraft or equipment may result in minimum fines of $150.00 per damage or incident.
Coolers must be under 52 quarts in size.
No Styrofoam coolers or other Styrofoam containers.
No glass bottles or containers.
No nudity on or in Ozark Outdoors property.
No solicitation of any kind.
No sexual harassment.
No jumping off rocks, trees, rope-swings, or bluffs.
No littering — Use trash bags provided.
No overcrowding in boats, for your protection and the protection of others.
ALLOW EXTRA FLOAT TIME FOR LONGER TRIPS AND LARGE-SIZED RAFTS.
We cannot guarantee inner tubes with mesh bottoms. Due to customer abuse, many of our tubes no longer have mesh.
If you pass the scheduled takeout location, minimum fines and/or penalties of $50.00 per person will be charged.
All floaters must be off the water before dark. Violators will be charged a minimum of $50.00 per person for late arrivals.
Floaters taken out downstream must be off the water, and on Ozark Outdoors property no later than 6:00 P.M. Violators will be charged a minimum of $50.00 per person for late arrivals.
2 adults can comfortably fit per canoe. One child may be added, please note there is no 3rd seat.
Per standards, we cannot place more people per raft than the size of the raft (no more that 4 people in a 4-person raft, 6 people in a 6-person raft, 8 people in an 8-person, 10 people in a 10 person raft). All children count as passengers.
Ozark Outdoors Resort does provide limited Wi-Fi throughout the campground through a third party provider. We are working hard to get the Wi-Fi extended to reach all areas of the campground, however at this time there are still some sections that don’t quite reach the towers. We cannot guarantee that you will have it available at your specific site and/or lodging unit, however you can always come connect on the front porch of our Meramec Mercantile. We do apologize for any inconvenience.
For the best connection: connect where you will be using the Wi-Fi the most (at your campsite / lodging unit)
*Campground staff is not responsible for this service. Must connect at primary location of stay. Need help? Call (989) 771-7100.
To Connect to Wi-Fi:
Turn your Wi-Fi to ON – you will see the below option Ozark Wi-Fi Public, click it.
Wait for the splash screen to pop up with the OOR logo, choose to sign up/renew OR login
Choose a plan (plans vary for number of days and number of devices), then continue to pay.